Internal tools for IT Service Management solutions
About this project
Core Features
The client is an enterprise software company that sells enterprise asset management, change management, and IT service management software. I designed a comprehensive self-service dashboard and ticket submission system to empower users to resolve common issues independently while providing an efficient channel for escalating complex matters.
The self-service dashboard provides users with easy access to a wealth of knowledge resources, including FAQs, step-by-step guides, and troubleshooting tips.
The ticket submission system streamlines the process of reporting issues and requesting assistance, ensuring that users receive prompt and effective support.
Integration with existing systems and databases ensures that users have access to accurate and up-to-date information.
